PV Hair Makeup guarantee all purchased products will be posted within three [3] working days, with the exception of public holidays.

Customers may opt to have the product delivered to their shipping address.

On receiving the ordered products, customers must check the conformity of the products. Any anomaly concerning delivery (Missing or damaged products) must be notified by customers on the delivery note that will be presented to them by the Post Office at the time of delivery and also immediately notified to the customer service department of PV Hair Makeup on the day of receiving or at the latest the next business day by email to between 9am-5pm Monday to Friday. Any claims made after this period will be rejected and PV Hair Makeup will incur no liability.


Customers may exercise their right of refund or exchange for a period of fourteen [14] business days if the ordered product(s) are damaged upon receiving goods. This period starts on the date of delivery of the order.

Customers must return product(s) ordered at their own expense within fourteen [14] business days from exercise of the right to refund.

The product(s) must be returned in their original inner and outer packaging with the associated invoice to the following address PV Hair Makeup 407/1-15 Francis Street, Darlinghurst, NSW 2010.

If the above-mentioned conditions are complied with, PV Hair Makeup will reimburse customers within fourteen [14] business days for the total sum of corresponding to the products purchased and the standard shipping and delivery costs.

PV Hair Makeup will not reimburse additional costs if the customer has expressly selected a more expensive method of delivery than the standard delivery indicated by PV Hair Makeup. Once received, PV Hair Makeup will then exchange or reimburse the missing or faulty products.

Tickets to our VIP and other events are not refundable or transferable.



When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

PV Hair Makeup uses web analytic software to collect visitor data and analyze traffic and is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured it will only be used in accordance with our privacy policy.

With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: PV Hair Makeup 407/1-15 Francis Street, Darlinghurst, NSW, 2010, Australia


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


If you choose a direct payment gateway to complete your purchase, then Stripe or PayPal store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted  unless you opt in to reuse your payment method under your secure login.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Discover and PayPal.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read our Terms of Service here or Privacy Statement here.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


We use cookies to collect information about web traffic.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at or by mail at PV Hair Makeup

[1-15 Francis Street, Darlinghurst, NSW, 2010, Australia]